Refund & Cancellation Policy

1. Overview

Thank you for purchasing a subscription on deepsearchai.online(the “Product”), operated by Softmize Infotech LLC (“we”, “our”, “us”). This Refund & Cancellation Policy describes the conditions under which refunds are granted for purchases made directly on the Product — assessed on an eligibility basis, and granted only where the conditions below and any applicable legal requirements are met.

By purchasing a subscription, you acknowledge that you are accessing a digital service with immediate availability. Because of the nature of digital content, refunds are not available once access has begun, except as expressly stated below.

2. Subscription

Access to DeepSearch’s Pro features requires a paid subscription. The full list of plans and pricing is shown on the Website — Weekly, 3-Month, and 1-Year options are currently available. Prices are in U.S. dollars. You will see the full price and plan details before completing your purchase.

3. Payment Methods

You can pay for your subscription by debit or credit card. Payments are processed securely through Stripe — we do not store your full card number. Payment is charged to the method you provide at checkout, and by subscribing you authorize us to charge the applicable subscription fee to that payment method.

4. Cancellation

Your subscription renews automatically at the end of each billing period unless you cancel before then. Cancelling disables auto-renewal — you keep full access to your subscription’s features for the rest of the period you already paid for, and your account reverts to the free plan once it ends.

You can cancel or resume your subscription at any time from Settings → Plans in your account, or by contacting us at contact@deepsearchai.online. To avoid being charged for the next billing period, cancel before your current period ends.

5. Refunds

Generally, all purchases are final and non-refundable once access has begun, except as stated below. We do not offer refunds or credits for partially used periods, except as required by applicable law or where both of the following are met:

Refund requests within 7 days

To be eligible, you must submit your refund request within 7 days of your first purchase, and before your current billing period ends.

No active usage (fewer than 3 searches)

Eligibility within that 7-day window also depends on usage. We consider running 3 or more searches as active usage, which makes the purchase non-refundable — running more than that reflects meaningful use of the service and its underlying data costs. If you’ve run fewer than 3 searches and request a refund within the 7-day window, you may qualify.

Refund requests made more than 7 days after your first purchase, or on an account with 3 or more searches, are not eligible under this policy. Payments are non-refundable if these conditions aren’t met.

6. How to Request a Refund

Email contact@deepsearchai.online from the email address on your account, with the approximate date of your purchase. We aim to respond within 3–5 business days. Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

7. Chargebacks & Disputes

If you initiate a chargeback or otherwise reverse a subscription payment, we may disable or terminate your account immediately at our discretion for breach of your payment obligations. We reserve the right to dispute any chargeback, including by providing the relevant financial institution with information showing the payment was authorised by the account holder.

If you believe you were charged in error, please contact us first — most billing issues can be resolved directly and faster than through your bank.

8. Guest Checkout

If you subscribe before creating an account, DeepSearch automatically creates one for you after payment succeeds and emails your login credentials to the address you provided at checkout. This policy applies to guest checkout purchases the same way it applies to purchases made from an existing account.

9. Changes to This Policy

We may modify, terminate, or otherwise amend our subscription plans and this policy at any time. We’ll give reasonable notice of material changes by updating the “Last updated” date above and posting the change on the Website. If you don’t agree with an updated fee, you can cancel your subscription before the change takes effect.

DeepSearch is a product of Softmize Infotech LLC. If you have questions about this policy, contact us at contact@deepsearchai.online. For more, see our Terms of Use.